Dick Smith activity summary.

Peter and Rachelle Jameson’s $800 phone was found to be faulty after just two months into the 12 month warranty that came with it when bought from a Dick Smith store. When they went to return the phone to the store to be fixed, they were told it was ‘out of warranty’ and that the repairs would be at their expense. Maggie, the consumer advisor contacted the store, who declined any obligation under the act. Maggie then advised Peter and Rachelle to lodge a complaint and Maggie herself then rang the head office who agreed that this situation had not been dealt with properly. Peter and Rachelle were given a refund for the $92 and an apology from the company for any inconvenience they may have caused, insisting that they took the act very seriously and that this experience was an isolated case that was internally addressed and does not reflect DickSmith throughout NZ.

Decisions in the health sector partner task.

Justify how you spent your 30 hours?

We allocated 10 of the 30 hours to the wealthy 65 year old man because he has promised to buy another machine for the hospital if he is still alive in one years time.

We allocated 5 of the 30 hours to the 55 year old man because he has a wife and children who need his support.

We allocated 6 of the 30 hours to the 30 year old woman because she is still relatively young and has children.

We allocated 5 of the 30 hours to the 8 year old child because he is still very young, will a lot of life ahead of him.

What did you find difficult about allocating the hours?

All patients needed some portion of that thirty hours, and the fact that we could only give that to some, knowing the others could die, makes allocating the hours very difficult.

Did you and your partner agree about how to allocate the 30 hours?

Yes, we talked about the pros and cons of each patient and finally agreed.